Privacy Policy
1. Introduction FIRST ONE EDUCATION PTY LTD (“we”, “our”, “us”) is committed to safeguarding the privacy of our website visitors, applicants, and clients. This Privacy Policy explains how we collect, use, disclose, and protect your information.
We comply with:
• Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
• General Data Protection Regulation (GDPR) (EU/UK) where applicable
• Other relevant data protection laws in the jurisdictions we operate By using our website or submitting your personal information, you consent to the terms of this Privacy Policy.
2. Scope This Privacy Policy applies to:
• All visitors to our website
• Students applying for our educational migration services
• International applicants
• Any interaction through our online forms, email, or phone It does not apply to third-party websites linked from our site, which have their own privacy policies.
3. Definitions • Personal Information: Information about an identifiable person.
• Sensitive Information: Includes health, race, political opinions, and other categories defined under the Privacy Act.
• Processing: Any operation involving personal data, such as collection, storage, disclosure, or deletion.
4. Information We Collect We may collect the following personal information:
• Full name
• Email address
• Phone number
• Application-related details you voluntarily provide in free-text fields We also collect non-identifiable technical data (e.g., browser type, IP address, site usage patterns) through cookies and analytics tools.
5. Methods of Collection We collect information:
• Directly from you (via forms, email, phone)
• Automatically through cookies and analytics
• From publicly available sources when necessary to verify your application
• From third-party partners (with your consent)
6. Purposes of Processing Your personal information may be used for:
1. Service delivery – Processing applications, responding to inquiries
2. Communication – Sending updates, administrative notices, or service changes
3. Compliance – Meeting legal, regulatory, and contractual obligations
4. Fraud prevention – Detecting and preventing fraudulent or unauthorised activities
5. Business operations – Improving website performance, internal reporting, and analytics
7. Legal Basis for Processing We process personal data under one or more of the following bases:
• Consent – You have agreed to the use of your data for a specific purpose
• Contractual necessity – Required to provide our services
• Legitimate interest – For business security, fraud prevention, and service improvement
• Legal obligation – Compliance with applicable laws and court orders
8. Disclosure of Information We may disclose personal information to:
• Educational institutions and government bodies (for application processing)
• IT service providers, email hosting, and cloud storage providers
• Professional advisers (legal, accounting, migration agents)
• Law enforcement or regulatory authorities when required by law We will not sell your personal data to third parties.
9. Cross-Border Data Transfers Your personal data may be transferred and stored outside Australia. We ensure appropriate safeguards are in place, such as contractual clauses and secure data handling procedures.
10. Data Retention We retain personal data only for as long as necessary to fulfil the purpose it was collected or as required by law. Once no longer needed, we securely delete or anonymise it.
11. Data Security We use a combination of technical, administrative, and physical security measures, including: • Encrypted data transmission (HTTPS/SSL) • Firewalls and intrusion detection systems
• Restricted staff access on a need-to-know basis
• Regular data backups and audits
12. Your Rights Depending on your location, you may have rights to:
• Access and obtain a copy of your data
• Request correction of inaccurate data
• Request deletion (subject to legal obligations)
• Withdraw consent at any time
• Lodge a complaint with a data protection authority
13. Children's Privacy Our services are intended for individuals aged 16 or older. We do not knowingly collect information from children under 16 without parental consent.
14. Company Protections & Disclaimers
• We are not liable for any data breaches or unauthorised access caused by third-party service providers beyond our reasonable control.
• We are not responsible for personal data voluntarily shared by you in public forums or unencrypted channels.
• We may refuse service if you provide false, misleading, or fraudulent information.
• We reserve the right to retain data required for legal disputes or investigations.
15. Complaints
If you wish to make a complaint, contact us at:
FIRST ONE EDUCATION PTY LTD
ABN : 88 619 208 338
Business Address : Town Hall Square, Shop 27, 464-480 Kent Street,Sydney NSW 2000 Australia
Email: info@firstedumigration.com.au
Phone: 02 9267 9718